More than 250 companies worldwide rely on Innoveer to enhance their enterprise-wide customer management systems and processes – from strategy and planning to technology implementation and optimization. Our CRM solutions map technology and processes to users' needs and organizations' overall goals to address their critical customer-facing issues, achieve an integrated view of all customer information, improve internal efficiency, increase business growth, and enhance the overall customer experience.

Innoveer Solutions was founded on the belief that our customers come first, and after eight years and 600 successful projects, we believe that we have set a new benchmark for our competitors to follow. Organizations work with Innoveer because we truly partner with them during engagements, working closely to define their projects and ensure the success of their customer management programs. We remain with our customers from the beginning to the end of the project, and are available for training and ongoing support if requested.
"Our CRM system gives us a consistent view of the customer – what products we are supplying, our market share and that of the competition, and where new business exists – and being able to look at those kinds of relationships is very valuable."

- Irwin Weiss, Chief Information Officer, Akamai Technologies
"With our CRM implementation, speed was of the essence. This is an environment that demands that our systems keep pace with our rapidly expanding business. We chose to work with Innoveer both because of its ability to meet our time commitments and its expertise in designing, implementing, and supporting every facet of our CRM application. Innoveer took ownership in supporting our business needs and launched our solution in record time."

- Marc Nicolas, Regional Manager, Albemarle

"Innoveer's Multishore program allowed us to implement our solution in a very cost-effective manner. This enabled us to increase our investment in new product functionality, and ultimately, helped us to deliver world-class service to our clients."

- Alex Sauickie, Vice President, Client Service and Support, Albridge Solutions, Inc.

"If we did not have a pipeline-tracking tool in place months ago when the competition started appearing, we would not have an accurate picture of our business. E-mails and spreadsheets coming from all over the place with 20 people trying to consolidate them is not efficient or accurate and takes too much time. Our CRM solution saves time and money, but you have to be smart about it and prioritize what is most important for the company and how soon you need it complete."

- George Papamitrou, Director, Information Services, Aspect Medical Systems

"Our new CRM strategy gives the business a better grip on our customers' needs. We are now able to better target physicians, and we have increased insight into our sales operations. This has helped improve the overall efficiency and success of our field force in terms of sales volume and in achieving our business goals."

- Arnoud Kromhout Van Der Meer, Director, ICT, Boehringer Ingelheim
"Our field organization is made up of hundreds of people across the country working on thousands of activities at any given time. Innoveer designed and deployed a CRM solution for our organization that addressed all of our current needs and could easily scale with our growing business."

- Tim Arnold, Manager, eBusiness Strategy, Bose Corporation

"The world-class call center platform has been an advantage to Circles, both internally and externally. Overall internal call center performance at Circles improved by 50 percent, and employee-facing uptime and availability increased 30 percent. Being able to capture the big picture is further enhancing internal efficiency and customer value."

- Deb Ryley, Vice President, IT, Circles

"Innoveer was able to marry its strong technology skills with our business challenges to develop a sophisticated technical solution. This, more than anything, puts Innoveer in a class of its own. If you automate a bad process, you will get the wrong answer, very fast, every time. Innoveer understands that, and deploys the technology elegantly and creatively, ensuring that technology is not the biggest driver, but the enabling platform."

- Jamie Ryan, Vice President, Information Technologies & Chief Information Officer, Concerto Software
"For us, Innoveer's Multishore Methodology was a success. When relying on Innoveer, we trust the team - that is the core, as well as the extended team - whether that is onshore or offshore. We trusted Innoveer to manage the technical work of the offshore team, and the capabilities of the offshore team met and exceeded our expectations."

- Kent Thompson, Vice President, Sales Operations, Dice Career Solutions, Inc.


"We talked about CRM being on-going in nature, and it's very difficult to figure out how to justify the incremental investments along the way. I think it is important to establish very specific, very clear milestones for your investment, what you expect to get, and then move forward from there. If you try to do too much all at once, you may never get there."

- Dave Fiedler, CEO, ESL Federal Credit Union
"Key to the success of this engagement was getting the business users to recognize that the solution needed much more than just a technical fix – it would require a different way of thinking about the business problems. The Innoveer Solutions approach helped the management team get their arms around the issues and become true sponsors of the needed changes."

- Mimi Moran, Director, Information Technology, Genzyme Corporation

"Innoveer genuinely understands our business needs, and has both the consulting and technical expertise to help us truly benefit from CRM. They have demonstrated a superior ability to integrate new CRM applications with our unique business processes and IT systems."

- Dave Henderson, Senior Vice President and Chief Marketing Officer, Group Health Incorporated


"One metric that we are pleased with is the number of employees required to handle our customers. The number of employees required for our customers has decreased, so in terms of efficiency, we are certainly ahead because of our CRM solution. The workload and output per employee has increased, and our employees can handle far more policies and policy quotes than they could prior to our CRM solution. That is a measurable benefit for our organization."

- Joop Cohen, CRM Project Manager, Independer


"By the nature of what it needs to do, CRM can't be an out-of-the-box solution, and there is a lot more involved in CRM than just installing software. Because Innoveer Solutions involved Inlumen's staff throughout the design, the acceptance level for the system was high. Innoveer developed a system that was easy to use and custom-tailored to our needs, and the users could immediately see the benefits."

- Chris Paladino, Vice President, Business Development, Inlumen, Inc.


"Now, with our CRM system in place, we can literally produce up-to-the minute product forecasts in less than 30 minutes. Due to improved forecasting, we have reduced our lead times significantly, and also improved inventory control."

- Rian Bester, Director, Sales Operations, Irdeto Access


“We have realized the value of Siebel for the first time because of Innoveer, and it proves the importance of professional services as an enabler of CRM success. mValent has learned that it is important to ‘never go it alone.’ CRM initiatives require a strong professional services component to marry its implementation skills with the overall CRM vision, and ensure that CRM projects are optimized for maximum results.”

- Jim Hickey, Chief Marketing Officer, mValent


"Our marketing and service divisions are constantly looking at what will help Nefit be the best in our industry five years into the future. Because of that, we chose to deploy marketing and service first. By providing sales with sample data from the service group, we were able to easily demonstrate the results of the system – how a central location for all customer data would improve their sales success and quicken and improve their selling cycle."

- Andre In Het Veld, Sales Director, Nefit Buderus BV

"With CRM applications, you must be able to adapt your customer requirements to your CRM package. This was the case for our implementation. Customers make demands, and although it may seem easier in the end to just simply do what the customer asks for, it is not, and may lead to a lot of unnecessary coding and configuration. Beyond that, project management and everything else is the same as any other major IT application."

- Nigel Runnalls, Head of IT, Norwich Union Healthcare

"By standardizing our CRM processes, we were able to take CRM out of the realm of the intuitive and into a replicable process, and thereby provide a solid foundation for growth. We knew that our technology had to support the replicability of processes to ensure that the 'Pitcairn way' is also the easiest way. In doing so, we were able to achieve our goal of delivering a consistently excellent client experience."

- Dain Kistner, Senior Vice President & Chief Information Officer, Pitcairn Financial Group


"The benefits of working with a consulting firm, such as Innoveer, are huge for any company that is new to CRM or looking to gain the most from their existing system. By bringing in a consulting firm, you bring in all of the experience of people who have built all of these 'neat' systems, and you end up with a detailed design and successful program plan."

- Greg Wolf, VP, Business Systems Information Technology, PTC

"Innoveer's in-depth CRM expertise and extensive knowledge of Siebel eBusiness Applications has proven invaluable in helping us successfully achieve our goals of streamlining our sales process, increasing the effectiveness of our marketing campaigns, and enhancing service to our customers and business partners."

- Gerry Wilson, CIO, RSA Security, Inc.

"We recently engaged Innoveer Solutions to analyze our existing customer relationship management practices and recommend areas for improvement. We were most impressed with Innoveer's in-depth understanding of CRM processes and technologies, as well as the company's superb ability to articulate their findings."

- Harry Ferrante, Director, Management Information Systems, Sara Lee