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Click on any of the links below to read our spotlight finance, consumer, and manufacturing customer success stories and Q&As:
 In a discussion, Innoveer's Chief Strategy Officer Matthew Johnson and Albemarle's Regional Manager Marc Nicolas talk about the CRM strategies of the largest producer of hydroprocessing catalysts (HPC) used by the oil production industry. Because of the nature of its customers – 500 refineries worldwide that demand custom products to meet specific production requirements – Albemarle designed its CRM solution to provide its employees with a detailed view of customer-specific information.
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 Read how Innoveer worked with Commerzbank to determine the root cause of its low system performance and widespread user resistance and enhance its Siebel system to improve overall user adoption. Following Innoveer's "Tune Up," Commerzbank was able to ensure more accurate and reliable information, achieve one-second delivery of most data displaying screens, reduce other screen display times from 30 seconds to less than six seconds, enable faster storage of customer records for more efficient change-order requests, and ensure widespread adoption of its Siebel solution.
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Read how Doble Engineering partnered with Innoveer to plan and implement its customer management program, including computer telephony integration (CTI) for call routing, call tracking, soft phone functionality, and screen pops, and a custom-built solution for ensuring knowledgebase security. Doble decreased its cost of service by automating online inquiries and routing of calls, enhanced the quality of service provided to customers, and received positive responses from customers regarding ease of business through the online knowledge system.
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 Innoveer CEO Adam Honig and Dave Fiedler, CEO of ESL Federal Credit Union, discuss ESL's "membership relationship management" initiative, including the importance of establishing specific and very clear milestones for your [CRM] investment, what companies can expect to achieve, and how to move forward successfully.
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 In this conversation, Frank L. Milané, Manager ICT, and Andre In Het Veld, Sales Director at Nefit Buderus BV explain to Innoveer's Adam Honig how their company implemented CRM in phases. This strategy enabled the company to ensure user buy-in and guarantee the success of its CRM initiatives.
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 Learn how Innoveer worked with Nobilas to plan and implement business intelligence in order to increase its value proposition and overall customer satisfaction by providing customers with important data and reports. With a successful BI program underway, Nobilas has an accurate reporting structure that ensures deeper insight into company goals, and enriched service offerings.
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Dain Kistner, Senior Vice President and Chief Information Officer at Pitcairn Financial Group, provides insight into the success of Pitcairn's CRM solution in a discussion with Innoveer CEO Adam Honig. Kistner highlights the reason Pitcairn deployed CRM within the organization, and explains how the company was able to implement a system that offers a single view of clients and enables its advisors to deliver a consistently excellent client experience.
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Innoveer Vice President of Business Intelligence Bas Swüste speaks with Michiel de Bakker, Manager of Direct Marketing at Robeco Direct about the company’s CRM and business intelligence (BI) initiatives and resulting business outcomes. The Q&A details Robeco’s key business drivers for BI, along with the company’s deployment approach and adoption challenges.
View complete Executive Q&A
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