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high-technology |
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Click on any of the links below to read our spotlight high-technology customer success stories and Q&As:
Read how Innoveer worked with Akamai Technologies to plan, implement, and integrate its CRM program for its sales and service teams, including a flexible, Web-based architecture that supports connected, mobile, and Web-based clients. As a result of these initiatives, Akamai has increased its overall sales volume and reach, decreased its cost of sales and service, enhanced its customer experience and improved its customer retention.
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 Learn how Innoveer worked with Albridge to develop its CRM program objectives and implement its customer management system – including project management, scope analysis, offshore outsourcing, and troubleshooting – for Albridge's call center, customer service, e-mail management, and sales and marketing teams. Albridge is now able to handle 70% more broker-clients, has enhanced its point-of-call resolution by two-thirds, and has improved its sales pipeline view and overall e-mail campaign management effectiveness.
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 Read about Circles customer management initiatives – partnering with Innoveer based on its methodology and project management expertise. Following design and development of Circle's world-class call center, Circles has improved its call center performance by 50%, increased its employee-facing uptime and availability by 30%, and improved its confidence among prospective customers that Circles provides world-class support.
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Find out how Concerto Software partnered with Innoveer to plan and deploy its customer management solution to ensure an accurate and improved picture of its customers and prospects. Following an analysis of Concerto's business, organizational, and user needs, Innoveer developed and deployed a CRM system with the necessary functionality to achieve the company's goals, and as a result, Concerto now has one CRM environment for its entire sales and support organization, improved tracking of all customer interaction and support issues, and enhanced its overall customer support, including handling of initial calls to quicker responses.
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Learn how Innoveer worked with Dice to plan and implement its CRM program - using its Multishore Methodology - to achieve a clear view of all active customers and prospects. With a stable, supported, and web-based infrastructure, Dice is now able to effectively extrapolate its data, manage its business strategy, determine actual and expected results, and improve overall internal efficiency and business effectiveness.
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 Ian Holly, IS Manager at QAS Limited, discusses with Innoveer CEO Adam Honig the critical need for enhanced flexibility and functionality within its CRM system to support the growth of sales, marketing, and business development programs. After effectively capturing the requirements of each department and understanding what information to integrate, QAS was able to implement a more coherent and uniform CRM system that better supports its international expansion efforts and integrates data from all departments to ensure end-to-end visibility.
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Bernard Drost, Innoveer's Chief Technology Officer, Edmond Hilhorst, Independer's Managing Director, and Joop Cohen, Independer's CRM Project Manager, discuss the approach that Independer relied on when deploying its customer relationship management program. The solution has streamlined Independer's internal operations and enhanced the company's overall customer satisfaction, while also helping its sales representatives become more efficient.
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Rian Bester, Director, Sales Operations, discusses Irdeto Access' CRM goals of improving visibility into its sales pipeline and decreasing lead time on its main product with Innoveer's Matthew Johnson. Irdeto details how the company is now able to produce up-to-the minute product forecasts in less than 30 minutes as a result of its CRM solution.
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 Keith Landau, Vice President, CRM, at Monster, discusses Monster’s CRM initiatives and implementation approach, and offers best practices and advice for maximizing CRM results to improve sales and marketing effectiveness, better segment and target customers, and up- and cross-sell more successfully. Landau also highlights the importance of proper CRM planning, a top down approach, and demonstrating the value of CRM to customer-facing employees.
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 Learn how Innoveer worked with mValent to better align and link its CRM application to its customer-facing processes, to effectively track and manage leads, measure overall campaign effectiveness, improve data quality, and increase user adoption. Sales and marketing now use the system for contact, lead, and opportunity management, and pipeline and forecast reporting. Management is also using the application to understand how the company is tracking toward its goals – allowing mValent to clearly understand its business, and ensure visibility into all current and future opportunities.
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 Read how Innoveer helped Network Engines upgrade its Siebel Sales and eSales application to Siebel 7, including a rapid assessment of hardware, software, and integration requirements, evaluation of its existing system, and a survey of business processes – followed by deployment of Siebel 7. The upgrade to Siebel 7 has enabled Network Engines to ensure a more scalable customer management architecture, a robust mechanism for integrating Siebel with back-office applications, an intuitive user interface for straightforward product ordering procedures, a more robust product bundling capabilities, and easy administration by eliminating proprietary client software application with a Web-based interface.
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Innoveer's Adam Honig interviews Greg Wolf, VP of Business Systems Information Technology, and Michael Lillie, Siebel Group Leader at PTC. The trio discuss how strong executive sponsorship helped PTC overcome user resistance to its CRM solution, as well as the company's practical implementation approach and next steps for the enterprise solution.
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 Find out how Innoveer's CRM Fastmap™ helped RSA Security determine its technical, functional and organizational requirements for its CRM implementation that encompassed sales, marketing, and professional services. Following deployment of its customer management solution, RSA improved its overall lead management efficiency and marketing communications program measurement effectiveness, decreased its cost of sales and marketing, and enhanced its customer service quality.
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