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Innoveer offers services focused on the following areas within the health insurance industry:
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portals |
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As consumer healthcare options increase, so too does the importance of creating advanced portal infrastructures with capabilities that include self-administration, online claims submission, and CRM tie-ins. However, many portal infrastructures expose few business processes online and do not optimally leverage an insurer's existing CRM investments. As a result, health insurers are not able to rapidly generate quotes, cross- or up-sell products and services online, or quickly capitalize on new market opportunities.
Innoveer partners with many health insurers, such as Norwich Union Healthcare and Group Health Incorporated, to identify which business processes, when exposed via a portal, will drive maximum business efficiency, growth, and customer satisfaction. Innoveer then helps translate these business processes to the portal, evaluate data integration needs, and determine technology areas for improvement. After partnering with Innoveer, health insurers gain the rewards of more flexible and innovative portal infrastructures, including faster quote generation, improved claims and administrative processes, enhanced self-service capabilities and decision-support tools, and increased broker, member, and administrator satisfaction.
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