 |
 |
Innoveer offers services focused on the following areas within the high-technology industry:
|
|
|
|
order management |
| |
How customer-facing employees respond when handling calls regarding order statuses can significantly impact customer relationships and future business opportunities. Failure to provide accurate answers may send customers to competitors for the next shipment of routers, notebook PCs, or software. Still, many high-technology companies find themselves facing a host of issues when responding to customers' order fulfillment inquiries. Integrating back-end order-management systems with front-end customer management applications is the logical solution to this problem.
In working with the high-technology industry, Innoveer helps companies, such as Akamai Technologies and PTC, connect and integrate back-end order-management and front-end CRM systems to eliminate many of the issues associated with order complexity. By connecting SFA with order-entry and fulfillment systems, organizations can enhance the speed and efficiency of the overall sales process, improve the sale-to-cash cycle, increase overall customer satisfaction levels, and reduce the burden on sales personnel when handling calls from unhappy customers.
|
|
|
|
|
