Innoveer’s CRM Excellence Framework
"What do you want to do with CRM?" Instead of asking that question, Innoveer’s CRM Excellence Framework helps you understand what you should do.
Built by distilling and benchmarking best practices from hundreds of organizations over 12 years, Innoveer identifies the most direct path to CRM results. All of Innoveer’s CRM projects, whatever the business, functional or technical requirements, aim to help organizations grow, increase efficiency, or improve the customer experience.
Superior CRM Results
Regardless of the capability -- lead management, territory management, case management, data integration -- Innoveer can help. Work with Innoveer to ensure that you achieve your business requirements, while remaining poised to address tomorrow’s challenges.
Innoveer’s Framework helps companies push cloud CRM further by improving:
- Quality: Set the precise project scope, maximize quality and avoid rework based on proven strategies and best practices
- Speed: Rapidly configure and deliver required functionality with Innoveer’s consultants who know “what should be next”
- Productivity: Work faster, smarter and more efficiently with our Framework as the foundation
- Innovation: Identify faster, smarter and better improvements using Innoveer’s senior staff and years of experience
The Value of CRM Perspective
Innoveer offers many different types of services. Our strategy workshops for CRM, marketing, sales and service help identify business goals and requirements, and benchmark current capabilities against industry best practices. We show you whether you’re developing, competitive or world-class in multiple CRM domains. Then we create a plan for moving forward, starting with focusing on the next “best step” to make your CRM program more effective.
Maximize Returns with Accelerators
Beyond strategy services, Innoveer offers countless implementation offerings based on our best practices and 1200+ engagements. For starters, our fixed-cost CRM Accelerators for marketing, SFA and service deliver core capabilities that almost any organization requires. You benefit by gaining working cloud CRM applications – using Salesforce.com or Oracle CRM On Demand – in less than four weeks, at a fixed cost and configured to your precise requirements.
Industry-Leading Project Success Rates
Backed by Innoveer’s 12+ years of experience, our CRM experts are skilled at rapidly creating CRM plans and implementation programs that deliver specific business results. Innoveer’s secret? Whether it’s a CRM Workshop, Accelerator or larger CRM project, ensuring success means always starting small and with a rapid planning exercise. This crucial step -- often overlooked, but required before implementing Salesforce.com, Oracle CRM On Demand or any tool in the broader CRM ecosystem -- reduces costs, risks and user resistance.
Read about our Services:
"The benefits of working with a consulting firm, such as Innoveer, are huge for any company that is new to CRM or looking to gain the most from their existing system. By bringing in a consulting firm, you bring in all of the experience of people who have built all of these 'neat' systems, and you end up with a detailed design and successful program plan."
Greg WolfVPBusiness Systems Information Technology, PTC
Work With Innoveer
Need to implement CRM quickly?
Innoveer’s Marketing, SFA and Service Accelerators deliver fully functional, cloud-based CRM programs in less than 4 weeks. For a fixed price, benefit from core capabilities that increase automation, productivity and effectiveness.
Optimize or perform a health check
Take marketing, sales or service capabilities to the next level. Innoveer’s brief workshops provide detailed recommendations —the next “best steps” — for creating maximum results based on our CRM Excellence Framework. Understand the time, cost and benefits of increasing your CRM capabilities.
Top 10 steps to success
World-class CRM programs take more than technology. Most of all, they demand business and management know-how. To ensure that your project excels, be sure to focus on the big picture. To help, review our “top 10” marketing, sales or service steps to see how your program compares to best practices and our benchmarks.
Schedule
Contact Innoveer for answers
Discuss specific CRM goals and requirements or see a demo. Understand what business outcomes you can achieve with new CRM capabilities.
Salesforce.com
Accelerate Sales Cloud, Service Cloud, Force.com and Chatter business results