4 Social CRM Strategy SecretsTo see marketing, sales and service benefits from social networks, start by creating a social CRM strategy.

Innoveer Closes New Round of Financing And Announces Record Setting 2011Innoveer raised new financing, achieved record growth in cloud revenues and hiring, transformed to a 100% cloud CRM focused consultancy and achieved industry award-winning customer satisfaction. In short, 2011 was an awesome year for Innoveer.

Team Collaboration Secrets: Make Social Media DeliverSocial media and mobility offer opportunities for improving how customer-facing teams can work together, as well as collaborate with customers.

4 CRM Strategies Spell Insurance Industry SuccessWhile insurance companies may have a reputation for moving slowly, in fact they've long embraced CRM initiatives that lower operating costs and increase revenues.

Warning: Customers Require Social Service In 2012When it comes to providing great service, customers expect you to hear their cries via social networks.

Social CRM Transformation Demands CIO LeadershipWhen it comes to embracing social CRM, CIOs and IT managers have a duty to help their organization select the best technology and find new ways to blend their existing marketing, sales and service practices.

Social Selling: The New CRM Sales ImperativeWith customers spending more time using social media, it’s time for businesses to retool their CRM practices and increase their social network sales savvy.

Beyond Social CRM: Customer Experience Tops 2012 PredictionsFrom businesses retooling for growth, to bringing Siri to Salesforce, review our top CRM predictions for 2012.