Customers

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Our Customers

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What Do Our Customers Say?

It's from the heart. Honest. And it's the unvarnished truth:

• "From an efficiency perspective, CRM enables us to remove many manual and silo'd processes, reduce the amount of time that business development spends on administrative tasks and better manage contacts and opportunities."

  Corren Collura, CIO, Suffolk Construction Read complete Executive Q&A with Corren Collura

• "A crucial future goal for Robeco would be to ensure more automated, event-driven interaction strategies, in terms of all of the different customer touch points. In other words, we want to make use of the information we already have, understand what types of interactions work best for our customers, and automate them to ensure faster processes."

  Michiel de Bakker, Vice President Direct Marketing, Robeco Direct Read complete Executive Q&A with Michiel de Bakker

• "The benefits of working with a consulting firm, such as Innoveer, are huge for any company that is new to CRM or looking to gain the most from their existing system. By bringing in a consulting firm, you bring in all of the experience of people who have built all of these 'neat' systems, and you end up with a detailed design and successful program plan."

  Greg Wolf, VP, Business Systems Information Technology, PTC Read complete Executive Q&A with Greg Wolf and Michael Lillie

• "By standardizing our CRM processes, we were able to take CRM out of the realm of the intuitive and into a replicable process, and thereby provide a solid foundation for growth. We knew that our technology had to support the replicability of processes to ensure that the 'Pitcairn way' is also the easiest way. In doing so, we were able to achieve our goal of delivering a consistently excellent client experience."

  Dain Kistner, Senior Vice President & Chief Information Officer, Pitcairn Financial Group Read complete Executive Q&A with Dain Kistner

• "When we started our company, we did not know what the industry standards were, and we found that BI really helped us accurately structure and define our processes, ensure deeper insight, and enrich our service offerings. I would say that it was extremely pivotal for our company."

  Pabus Vos, Area IT Manager, Akzo Nobel Decorative Coatings

• "The best example of pure teamwork and executing with excellence. You give consultancy a good name."

  Barbara Nass, Managing Director, New York Life Investments

• "Our marketing and service divisions are constantly looking at what will help Nefit be the best in our industry five years into the future. Because of that, we chose to deploy marketing and service first. By providing sales with sample data from the service group, we were able to easily demonstrate the results of the system – how a central location for all customer data would improve their sales success and quicken and improve their selling cycle."

  Andre In Het Veld, Sales Director, Nefit Buderus BV

• "During the technology selection process, engage a disinterested third-party to provide perspective if you do not have a clear point of view. An experienced consulting firm can help sort through the necessary requirements and desired business goals, prioritize and plan program phases, and manage risks."

  Keith Landau, Vice President, CRM, Monster Read complete Executive Q&A with Keith Landau

• "Our sales team received a lot of benefits from the improved program—from quicker delivery of quality leads to improved lead scoring and qualifying. From a marketing perspective, the team has confidence that leads are routed correctly and sales will follow up, and they can successfully measure the success of their campaigns."

  Stephan Gray, James LiVigni, Vice President, Corporate Marketing & Vice President, Sales Operations, Kronos Incorporated Read complete Executive Q&A with Stephan Gray and James LaVigni

• "Some of the key information that we track besides customer interviews are sales activity levels, number of appointments, opportunity statuses, and then in the telemarketing side, agent productivity and campaign success. Our system is very automated, and it recommends to a customer what they should choose from our offerings based on the information that is in our system."

  Aine Cassidy, Executive Manager - CRM, Irish Life & Permanent plc Read complete Executive Q&A with Aine Cassidy

• "One metric that we are pleased with is the number of employees required to handle our customers. The number of employees required for our customers has decreased, so in terms of efficiency, we are certainly ahead because of our CRM solution. The workload and output per employee has increased, and our employees can handle far more policies and policy quotes than they could prior to our CRM solution. That is a measurable benefit for our organization."

  Joop Cohen, CRM Project Manager, Independer Read complete Executive Q&A with Joop Cohen and Edmond Hilhorst

• "Innoveer genuinely understands our business needs, and has both the consulting and technical expertise to help us truly benefit from CRM. They have demonstrated a superior ability to integrate new CRM applications with our unique business processes and IT systems."

  Dave Henderson, Senior Vice President and Chief Marketing Officer, EmblemHealth

• "Key to the success of this engagement was getting the business users to recognize that the solution needed much more than just a technical fix – it would require a different way of thinking about the business problems. The Innoveer Solutions approach helped the management team get their arms around the issues and become true sponsors of the needed changes."

  Mimi Moran, Director, Information Technology, Genzyme Corporation

• "We have a more coherent and uniform CRM system, including a solid architecture that provides clear information in a user-friendly environment. Our teams have access to all customer data, and our customer-facing employees are able to use the information to better service and sell to our customers."

  Ian Holly, IS Manager, Experian QAS Limited Read complete Executive Q&A with Ian Holly

• "For us, Innoveer's Multishore Methodology was a success. When relying on Innoveer, we trust the team - that is the core, as well as the extended team - whether that is onshore or offshore. We trusted Innoveer to manage the technical work of the offshore team, and the capabilities of the offshore team met and exceeded our expectations."

  Kent Thompson, Vice President, Sales Operations, Dice Career Solutions, Inc. Read complete Executive Q&A with Kent Thompson

• "The world-class call center platform has been an advantage to Circles, both internally and externally. Overall internal call center performance at Circles improved by 50 percent, and employee-facing uptime and availability increased 30 percent. Being able to capture the big picture is further enhancing internal efficiency and customer value."

  Deb Ryley, Vice President, IT, Circles

• "CIMA, The Chartered Institute of Management Accountants, has successfully used Innoveer as its CRM partner for a number of projects over the past few years. With over 171,000 members and students in 165 countries these projects have varied in scope, and Innoveer's tailored and personal approach has undoubtedly allowed CIMA to deliver its business objectives in a qualitative, timely and professional manner."

  Tricia Buchanan, Head of Programme Management, CIMA Read complete Executive Q&A with Tricia Buchanan

• "Our new CRM strategy gives the business a better grip on our customers' needs. We are now able to better target physicians, and we have increased insight into our sales operations. This has helped improve the overall efficiency and success of our field force in terms of sales volume and in achieving our business goals."

  Arnoud Kromhout van der Meer, Director, ICT, Boehringer Ingelheim Read complete Executive Q&A with Arnoud Kromhout van der Meer

• "With CRM applications, you must be able to adapt your customer requirements to your CRM package. This was the case for our implementation. Customers make demands, and although it may seem easier in the end to just simply do what the customer asks for, it is not, and may lead to a lot of unnecessary coding and configuration. Beyond that, project management and everything else is the same as any other major IT application."

  Nigel Runnalls, Head of IT, Aviva Read complete Executive Q&A with Nigel Runnalls

• "If we did not have a pipeline-tracking tool in place months ago when the competition started appearing, we would not have an accurate picture of our business. E-mails and spreadsheets coming from all over the place with 20 people trying to consolidate them is not efficient or accurate and takes too much time. Our CRM solution saves time and money, but you have to be smart about it and prioritize what is most important for the company and how soon you need it complete."

  George Papamitrou, Director, Information Services, Aspect Medical Systems Read complete Executive Q&A with George Papamitrou

• "Innoveer's Multishore program allowed us to implement our solution in a very cost-effective manner. This enabled us to increase our investment in new product functionality, and ultimately, helped us to deliver world-class service to our clients."

  Alex Sauickie, Vice President, Client Service and Support, Albridge Solutions, Inc.

• "With our CRM implementation, speed was of the essence. This is an environment that demands that our systems keep pace with our rapidly expanding business. We chose to work with Innoveer both because of its ability to meet our time commitments and its expertise in designing, implementing, and supporting every facet of our CRM application. Innoveer took ownership in supporting our business needs and launched our solution in record time."

  Marc Nicolas, Regional Manager, Albemarle Read complete Executive Q&A with Marc Nicolas