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Insights Blog

4 Social CRM Strategy SecretsTo see marketing, sales and service benefits from social networks, start by creating a social CRM strategy.

Team Collaboration Secrets: Make Social Media DeliverSocial media and mobility offer opportunities for improving how customer-facing teams can work together, as well as collaborate with customers.

4 CRM Strategies Spell Insurance Industry SuccessWhile insurance companies may have a reputation for moving slowly, in fact they've long embraced CRM initiatives that lower operating costs and increase revenues.

Social CRM Transformation Demands CIO LeadershipWhen it comes to embracing social CRM, CIOs and IT managers have a duty to help their organization select the best technology and find new ways to blend their existing marketing, sales and service practices.

Beyond Social CRM: Customer Experience Tops 2012 PredictionsFrom businesses retooling for growth, to bringing Siri to Salesforce, review our top CRM predictions for 2012.

Enterprise High-Tech CRM Power StrategiesHigh-tech companies excel at applying CRM to increase sales automation, service speed, marketing efficacy, as well as partner relationship management. Lately, the industry has also been leading the embrace of social business capabilities. Learn how to put these high-tech CRM best practices to work.

Quick And Dirty Salesforce.com Integration StrategiesFor companies that want to get up and running with Salesforce quickly, focus on keeping integration lean and mean, if you initially do it at all.

4 Social Marketing Best PracticesWith customers spending more of their online time on social networks, your next step should be obvious: market accordingly. That means courting customers on Facebook, Google+, Twitter or anyplace online where customers or potential aficionados of your products and services gather.

Beyond Black Friday: 7 CRM Efficiency CommandmentsLearn the best strategies for B2C manufacturers to focus increase efficiency, thus buying their R&D and product design teams time to develop The Next Big Thing.


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Lexis Nexis
Aggregate
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KPN
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Integra
Vocalink
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New York LIfe
Compass Group
Celgene
Citrix
Roche

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Nothing Measured, Nothing Gained

Do you measure your marketing programs? Do you know when they’re on track? For years, organizations have struggled to measure what they’re doing, as well as the business payoff.

Measure More with CRM

Today, many organizations are embracing CRM to gain real-time analytics and link marketing to sales. Work with Innoveer’s CRM experts to master marking measurement:

  • Resource management: Define, monitor and forecast the required financial, capital and human resources
  • Research: Formally capture details on customer awareness, behavior and attitude
  • Reporting: Relay marketing intelligence to salespeople and business leaders
  • Returns: Define and monitor program metrics, including costs and benefits

Simplify Marketing Measurement

Using cloud CRM to improve marketing measurement helps your organization:

  • Plan resource allocation and utilization
  • Supplement research with formal activities built into normal customer interactions
  • Build ROI into program testing to validate benefits
  • Apply real-time analytics to monitor patterns in underway programs

Work With Innoveer

Need Marketing Automation Quickly?

Innoveer’s Marketing Accelerator delivers a fully functional, cloud-based marketing automation program — using Salesforce.com or Oracle CRM On Demand — in less than 4 weeks. For a fixed price, benefit from a 360-degree view of marketing campaigns (from launch to lead to opportunity development and closed deals). Features include response handling, contact segmentation, program management, measurement, reporting and more.

Optimize Marketing Programs Or Perform A Health Check

Take marketing capabilities to the next level. Identify the best “next steps.” Innoveer’s brief workshop, based on our CRM Excellence Framework, provides detailed recommendations. Understand the time, cost and benefits of initiating or increasing your program’s results, such as improving your campaign, lead or event management, marketing strategy or overall measurement.

Top 10 Steps To Marketing Success

What makes marketing programs succeed? It takes more than just technology. Indeed, such programs demand both business and management savvy. Are you seeing the big picture? To find out, review our "top 10” steps to marketing program success to see how your program compares to best practices and our benchmarks.


Success Story

Innoveer worked with a consumer goods manufacturer to measure the returns on their marketing programs in grocery stores. As a result of the implementation of an improved CRM system, this company gained the ability to measure marketing costs versus net margins. This then enabled the firm to calculate ROI and stop marketing programs not achieving their targets.

Marketing Measurement Case Study

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Contact Innoveer for answers

Discuss specific CRM goals and requirements or see a demo. Understand what business outcomes you can achieve with new CRM capabilities.

Innoveer USA
United States
+1 (800) 508-8101
Innoveer United Kingdom
United Kingdom
+44 (0) 207 960 9616

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