Global Salesforce.com Deployments: 4,000 Lessons LearnedTo successfully deploy Salesforce.com on a large scale, focus on careful planning, change management, top-notch user training, and user-adoption monitoring.

Social Media Monitoring: Beware SarcasmCan businesses automatically differentiate between bona fide online information and April Fool’s posts? Because ours led to at least one bona fide business development offer.

Automate Price Quotes To Maximize Salesforce ReturnsWant some rapid ROI? Then automate pricing and quoting in Salesforce.com to improve accuracy, productivity, accountability, and workflow efficiency.

How CRM Returns $5.60 For Every Dollar SpentA new study finds that mobile CRM increases salespeople’s productivity by 15%, while productivity sees a 12% boost by using social CRM tools.

Facebook Integration Pushes Salesforce.com Social PowerCreating a social business often begins with simple requirements, such as translating Facebook posts into leads in your CRM system. Here’s where to start.

No CIO Gets Fired For Recommending Cloud CRMCalling all IT professionals: Do you want to battle a legacy CRM system, or is it time to migrate to the cloud? Beyond the technology fun-factor, don't forget faster business innovation, as well as the career upsides.

4 Social CRM Strategy SecretsTo see marketing, sales and service benefits from social networks, start by creating a social CRM strategy.

Team Collaboration Secrets: Make Social Media DeliverSocial media and mobility offer opportunities for improving how customer-facing teams can work together, as well as collaborate with customers.