Panasonic Reveals Keys To CRM Project SuccessThe electronics giant adopted salesforce.com to more accurately forecast sales and to provide a single point of contact for all of its B2B customers.

6 Hot Contact Center ‘In The Cloud’ TrendsMany businesses have been asking us whether they shouldn’t just move their contact center wholesale to the cloud. Here’s our response.

Social Business: Are You A Player?What’s the next, best step for your business to capitalize on social media? Learn how to find the answer that offers the biggest business upsides.

No CIO Gets Fired For Recommending Cloud CRMCalling all IT professionals: Do you want to battle a legacy CRM system, or is it time to migrate to the cloud? Beyond the technology fun-factor, don't forget faster business innovation, as well as the career upsides.

Steve Jobs Couldn’t Sell CRMTry some antisocial behavior during a CRM project, and you can kiss your project success goodbye.

4 Social CRM Strategy SecretsTo see marketing, sales and service benefits from social networks, start by creating a social CRM strategy.

Team Collaboration Secrets: Make Social Media DeliverSocial media and mobility offer opportunities for improving how customer-facing teams can work together, as well as collaborate with customers.

4 CRM Strategies Spell Insurance Industry SuccessWhile insurance companies may have a reputation for moving slowly, in fact they've long embraced CRM initiatives that lower operating costs and increase revenues.