Great Customer Service Sells
Have you clearly defined entitlement, to better guide your organization? Do you maintain high levels of customer service and satisfaction? If not, then what are you waiting for?
CRM Tames the Service Challenge
Cloud CRM provides organizations with an unprecedented ability to measure, optimize and simplify customer service. Work with Innoveer’s CRM experts to master services leadership:
- Structure: Establish service tiers and access based on customer segments
- Channels: Create plans tailored to each service level or customer segment
- Collaboration: Make service play well with sales, marketing and engineering to ensure that service helps "sell"
- Development: Help agents perform better by monitoring quality levels and providing real-time feedback and training
Don’t Shoot Yourself in the Foot
Using CRM to improve services leadership helps:
- Prioritize customers based on value
- Maximize service reach, using the most cost-effective channel
- Rank (and remediate) service agents based on performance
- Unleash proactive customer service to advance other business groups’ agendas
Work With Innoveer
Need To Implement Service Quickly?
Innoveer’s Service Accelerator delivers a fully functional, cloud-based service program — using Salesforce.com or Oracle CRM On Demand —in less than 4 weeks. For a fixed price, benefit from account and contact management, case management, status notifications for callers, activity management, service activity dashboards, reporting and more.
Optimize Customer Service Or Perform A Health Check
Take service capabilities to the next level. Innoveer’s brief workshop identifies next steps based on our CRM Excellence Framework. Understand the time, cost and benefits of increasing your program’s results, such as increasing efficiency and automation, advancing self-service or improving overall measurement.
Top 10 Steps To Service Success
World-class customer service programs take more than technology. Most of all, they demand business and management know-how. To ensure that your service program excels, be sure to focus on the big picture. To help, review our “top 10” steps to service success to see how your program compares to best practices and our benchmarks.
Success Story
EmblemHealth
Innoveer worked with this health insurer to improve their customer service operations. Some very important services leadership lessons were learned when their call center went on strike and senior executives had to man the phones. See case study for full story.
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Contact Innoveer for answers
Discuss specific CRM goals and requirements or see a demo. Understand what business outcomes you can achieve with new CRM capabilities.
Salesforce.com
Accelerate Sales Cloud, Service Cloud, Force.com and Chatter business results