Who Likes Waiting On Hold?
"We’re experiencing unusual call volumes." Is that message the norm for your organization? Don’t let customer service slide. Better track products, returns, warranties -- and more -- using CRM.
To Serve and Retain
Losing customers is an expensive proposition. To help, many organizations are turning to “service in the cloud.” Work with Innoveer’s CRM experts to master critical service operations:
- Customer on-boarding: Target new customers with appropriate activities and communications
- Asset management: Establish product handling and tracking procedures for return authorizations and replacements
- Knowledge management: Locate important information to satisfy customer inquiries and case management requirements
- Workforce management: Excel at variable staffing based on periodic changes in service volume
CRM Simplifies Service Operations
Using CRM for service operations helps:
- Set customers’ product and SLA expectations
- Link contract status to pipeline, warranty entitlement and lead generation
- Share product satisfaction scores directly with other customers
- Improve product development by connecting customer feedback with knowledge management system
Work With Innoveer
Need To Implement Service Quickly?
Innoveer’s Service Accelerator delivers a fully functional, cloud-based service program — using Salesforce.com or Oracle CRM On Demand —in less than 4 weeks. For a fixed price, benefit from account and contact management, case management, status notifications for callers, activity management, service activity dashboards, reporting and more.
Optimize Customer Service Or Perform A Health Check
Take service capabilities to the next level. Innoveer’s brief workshop identifies next steps based on our CRM Excellence Framework. Understand the time, cost and benefits of increasing your program’s results, such as increasing efficiency and automation, advancing self-service or improving overall measurement.
Top 10 Steps To Service Success
World-class customer service programs take more than technology. Most of all, they demand business and management know-how. To ensure that your service program excels, be sure to focus on the big picture. To help, review our “top 10” steps to service success to see how your program compares to best practices and our benchmarks.
Success Story
Innoveer worked with a world-famous consumer electronics manufacturer as they rigorously pursued a world-class service operation. In addition to a new contact center application, Innoveer helped Bose improve business processes such as customer on-boarding, asset management and knowledge management. The result: a reduction in costs per customer and increased customer satisfaction
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Contact Innoveer for answers
Discuss specific CRM goals and requirements or see a demo. Understand what business outcomes you can achieve with new CRM capabilities.
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